Payment and Billing Policy

Effective Date: 11 March 2025

At Susan Boutique (limitless Flow Limited), we are committed to providing a smooth and secure payment experience. This Payment and Billing Policy outlines the terms and conditions related to payments for purchases made through our online store.

 

Accepted Payment Methods

We accept a variety of payment methods to ensure convenience for our customers:

  • Major debit and credit cards: Visa, MasterCard, American Express, UnionPay

  • Digital wallets: ShopPay, Apple Pay, Google Pay

  • PayPal

 

Payment Gateways

We process transactions through the following secure payment gateways:

  • Shopify Payments

  • PayPal

 

Store Default Currency

  • Our store's default currency is US Dollar (USD).

 

Currency Conversion Charges

  • If you pay using a non-USD card, you may incur currency conversion charges as per your bank's policies.

 

Authorization and Charges

  • Once you place an order, your card will be charged immediately.

  • If we detect any suspicious activity, we may hold your order and request additional information for verification.

 

Billing Information

  • Ensure that you provide accurate and complete billing information.

  • Failure to provide accurate details may result in payment failure and automatic order cancellation.

 

Failed and Declined Payments

  • If your payment is declined or fails, you will receive a notification.

  • You may then attempt the payment process again.

 

Taxes and Duties

  • All product prices include sales tax.

  • Additional charges such as custom duties and other international taxes may apply and are the responsibility of the customer.

 

Fraudulent Activity and Security

  • Orders with discrepancies, such as mismatched billing and shipping addresses or inconsistent card information, may be held for verification.

  • We may contact you to clarify and confirm details to ensure transaction security.

 

Payment Confirmation

  • Once your payment is confirmed, you will receive a confirmation email with your order details.

 

Return and Refund Policy

  • We offer a 30-day return and refund policy.

  • We allow order cancellations within 6 hours of placing the order.

  • If you wish to update your shipping address or modify your order, please contact us immediately. We will accommodate changes if the order has not yet been shipped.

 

Disputes and Chargebacks

  • If you initiate a dispute or chargeback, you will not be eligible for a return or refund.

 

Contact Information

For any payment or billing inquiries, please contact us: support@susan-boutique.com

For any inquiries regarding returns or refunds, please contact us:

We appreciate your trust and cooperation. If you have any questions regarding this policy, feel free to reach out to our support team.

 

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Susan Boutique
Part of Limitless Flow Limited

Rm 509, 5/F The Cloud
111 Tung Chau St, Tai Kok Tsui
Hong Kong (No return address)

Email: support@susan-boutique.com

Phone: +852 6452 3732