Delivery Policy

Welcome to Susan's Boutique! We make every effort to ensure you have a smooth and efficient shopping experience. Below you will find our delivery policy, which includes information on delivery times, delivery methods, and other important details.

Order Processing and Delivery Times:

Orders are processed and shipped within 1–3 business days, depending on product availability and order volume. Delivery times are estimates and may vary depending on the chosen delivery methods and delivery location. You can expect to receive your order within 6–16 business days.

Warehouse and Processing Information:

Delivery times may be affected by warehouse availability. We strive to process orders as quickly as possible, but if a product is unavailable or requires additional processing time, we will inform you of any delays.

Delivery Methods and Prices:

We offer various delivery options to suit your needs. The delivery cost will be calculated at checkout based on the chosen delivery method and delivery location.

Free Delivery:

We offer free standard delivery for orders within the US.

Delays and Exceptions During Busy Periods:

During times of high order volume or promotional events, delivery delays may occur. While we strive to ship orders on time, these delays may affect the delivery time.

No Refunds Due to Delays:

Delivery delays caused by high order volume or other unforeseen circumstances do not entitle you to a refund. If there is a delay in your order, please contact our customer support team for updates, but please note that this does not automatically result in a refund or return due to delays.

Order Tracking:

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. Please note that it may take some time for your package data to appear, as carriers like UPS or USPS may need time to process your shipment.

Address Accuracy:

Please ensure that the delivery address you provide is correct and complete. Susan's Boutique is not responsible for delays or issues that arise due to inaccurate or incomplete addresses.

Lost or Damaged Shipments:

If your shipment is lost or damaged during transit, please contact our customer support team as soon as possible at susanboutique.us@gmail.com. We will work with you to resolve the issue, which may include sending a replacement shipment or offering a refund, depending on the circumstances.

Contact Us:

If you have any questions or need assistance with an order or delivery, please feel free to contact us.